If you have a ReSound Smart hearing aid, you can use the ReSound Smart app to personalize your hearing experience - perfectly matching your own preferences. Easily. Discreetly. And straight from your mobile phone.
From March 2019
New intuitive design
The redesigned ReSound Smart app, now has an easy, intuitive navigation with one-tap access to most important app menus such as program change, favourites and quickly adjusting sound enhancer settings via quick buttons on the home screen.
The functionality of the app remains the same. Just accept the update of the app on your smart phone and follow the instructions and you will experience the new ReSound Smart app.
The compatibility for the redesigned app remains unchanged.
Frequently asked questions
Compatibility
Is my smartphone/tablet compatible with the ReSound Smart app?
Please go to www.resound.com/compatibility to see if your device is compatible.
Are my hearing aids compatible with the ReSound Smart app?
ReSound LiNX², ReSound ENZO², ReSound LINX hearing aids are compatible. Please see www.resound.com/compatibility for which app to use if you have other hearing aids.
How do I check if my Android device is compatible with the ReSound Smart app?
Check the list of compatible devices on www.resound.com/compatibility. If your device is not on the list, your devices is not compatible with the app.
Getting started
How do I pair the app to my hearing aids?
It depends on whether you have a compatible Apple or an Android device:
- iPhone, iPad or iPod touch: You need to first pair the hearing aids with iOS. Go to Settings -> General -> Accessibility -> Hearing Devices and your mobile device will search for hearing aids. Open and close the battery doors on your hearing aids. Tap when they are shown in the display and then tap Pair (twice for two hearing aids) and your devices will be paired. Now open the app and follow the flow to Get started.
- Android device: Open the app and follow the flow to Get started. Do not pair the hearing aids to the device’s OS.
I’m connecting my Android device for the first time, but it’s not connecting – what do I do?
Please check the following:
- Are the hearing aids paired to other smartphones in the room? If yes, please unpair/forget from other devices before proceeding with any pairing on a new device.
- (For professionals) Are the hearing aids connected to an Airlink/NOAHlink before starting the pairing? If yes, please disconnect before proceeding with any pairing on a new device.
- Are the hearing aids powered on before starting the pairing? If yes, wait to power on the hearing aids until after the pairing process has been started in the app.
- Are the hearing aids paired via the phone’s Bluetooth menu already? If yes, forget the hearing aid pairing from the device, restart the hearing aids, and pair from the app menu instead.
- Is the app reporting ‘Try again’ in the pairing or connect process? If yes, power off the hearing aids and try again. If it consistently won´t connect and the device is not whitelisted, the device is not compatible.
I’m connecting my compatible Apple device for the first time, but it’s not connecting – what do I do?
(For professionals) Are the hearing aids connected to an Airlink/NOAHlink before starting the pairing? If yes, please disconnect before proceeding with any pairing on a new device.
Sound adjustments
Can I keep my sound adjustments?
Yes. You will keep sound adjustments for a particular program until you reboot (turn off and on again) your hearing aids. You can also save your settings as a Favorite and choose to have the Favorite automatically apply whenever you enter a specific location. Or, you can apply them at any time you want by choosing that Favorite from the app.
How do I reset original program settings after making adjustments to sound?
There are four ways to reset the adjustments you made:
1) Go to Sound Enhancer and tap ‘Reset’ at the bottom of the screen. This will reset all adjustments except volume.
2) Marks on individual sliders for volume, Noise Reduction, Speech Focus, and Wind Noise Reduction indicate default settings. Set the sliders to those marks to reset. Treble/bass are default at 0.
3) If you activated a Quick button on the Home screen, simply tap the button again to deactivate.
4) Open and close the battery doors of the hearing aids to restart them. This resets them to the fitted settings.
Connectivity
What do I do when the app loses connection to the hearing aids?
If the app loses connection, it is typically the connection between the hearing aids and the mobile device that has been lost. A small red badge on the Connectivity button will notify you that the connection is lost. Go to the Connectivity screen and tap the marked point of lost connection for guidance on how to reestablish connection.
It is also a good idea to turn off the Bluetooth on your mobile device and turn it on again. On most mobile devices, this can be done in a control panel by swiping up from the bottom of the screen (Apple) or down from the top of the screen (Android). Tap the Bluetooth icon to turn it off, wait a couple of seconds and then tap it again to turn it on.
Streaming
How do I stream sound from an iPhone, iPad or iPod touch?
If you have Made for Apple hearing aids, you can connect them directly to iOS on an iPhone, iPad or iPod touch to stream phone calls, music etc. If you do not have Made for Apple hearing aids, use the ReSound Phone Clip+ to stream sound. For more information, see the Quick guide to connectivity and the ReSound Smart™ app.
How do I stream sound from an Android device?
If you have an Android device, use the ReSound Phone Clip+ to stream sound. For more information, see the Quick guide to connectivity and the ReSound Smart™ app.
Why can’t I change programs on my iPhone during a phone call or while I’m listening to music?
When you stream sound directly from your iPhone, iPad or iPod touch, the hearing aids automatically change to the iPhone program. In order to go back to a hearing aid program, end the phone call or other sound streaming.
App update
How do I get the new design?
All you have to do is update the app to the latest version in your app store.
After I have updated the app, all my favorites have disappeared, can I get them back?
It has not been possible to transfer the favorites into the new design and platform. In order to have your favorites back you will have to create them again.
Other
What is Demo mode?
Enabling Demo mode means that you can run the app without connection to the hearing aid system. This is useful for demonstration purposes or to try the app.
Demo mode simulates the app features as if you were connected to a hearing aid. For example, you can change programs and adjust in the Sound Enhancer. You can choose Demo mode in the entry flow or enable/disable Demo mode under More in the app.
Demo mode simulates the app features as if you were connected to a hearing aid. For example, you can change programs and adjust in the Sound Enhancer. You can choose Demo mode in the entry flow or enable/disable Demo mode under More in the app.
Need personal assistance?
We work with hearing care professionals all over the world and can quickly connect you with one in your local area.
